Glossary
What is LLM?
The kind of AI behind ChatGPT, Claude and Gemini: a model trained on huge amounts of text that can read, write and reason in plain language.
Also written as large language model, language model.
An LLM, or large language model, is the engine inside the AI assistants you already know. It has learned the patterns of language from an enormous amount of text, which lets it summarize, draft, translate, answer questions and follow instructions written in everyday words.
What it is good at
Writing a first draft, rewording something for a different reader, pulling the key points out of a long document, sorting messages by intent, and explaining a topic at whatever level you ask for.
What it is not
It is not a database and it does not know your business unless you give it your information. On its own it can also state something wrong with total confidence, which is called a hallucination. That is why serious business uses connect the model to your real data, through RAG or through connectors, and keep a person reviewing anything important.
