Glossary
What is Voice agent?
An AI that answers and makes phone calls in a natural voice, so every call gets answered, qualified and booked, even at night.
Also written as AI voice agent, AI receptionist.
A voice agent is an AI agent you can phone. It picks up, understands what the caller says, answers questions about your business, asks the qualifying questions you would ask, and books the appointment or transfers the call to a person.
Why small businesses adopt them first
For a roofer, a law firm, a dental office or a realtor, a missed call is often a lost client, because the caller simply rings the next name on the list. A voice agent answers every call, at any hour, in more than one language, and writes a summary of the conversation into your CRM.
What to decide before you turn one on
What it is allowed to say and promise, when it must hand off to a human, and how callers can always reach a person. Done well, most callers simply experience a helpful receptionist who never puts them on hold.
